About chat abusing detection usage guide¶

Introduction to the chat abusing detection system¶

Chat Abuse Detection System is a system that allows you to detect and view abusive content (abusive language, spam, special characters, and masking¹) in the chat.

You can monitor the chat efficiently as you can focus on the potentially abusive chats.
Performance of Chat Abuse Detection has been improved through bundled chats.
This feature supports 16 languages¹. Abuse Score feature is supported for Korean. Language¹: German, Russian, Malay, Vietnamese, Spanish, English, Italian, Indonesian, Japanese, Chinese Simplified, Traditional Chinese, Thai, Turkish, Portuguese, French and Korean

Make sure that the Chat Abusing Detection function supports the chat system used by your company.
- You can connect using CLCS¹ API in the chat system used by the company.
To access the Chat Abusing Detection menu in the Hive console, refer to the Permission Management Guide of the Hive Console Permission Management Guide and the Personal Information Processing Permission Management Guide to obtain permission to process personal information and access the menu to view chat data.

How to Apply Chat Abusing Detection System to Games

Registers game in the Game Management tab in [Hive Console > AI service > Chat Abuse Detection Syetem]
Delievers chat log according to the CLCS API guide.
Checks the recent logs to see if the logs have been sent successfully, and activate the game.
- Chats will be detected in about 5-10 minutes after being activated.

Summary: You can view the number of chats by language and game.
Language: You can view dashboards for Korean, English, and other languages (non-Korean languages including English).
Personal Settings: You can set the initial page and the default filter.
Game Management: You can view the list of games and usage status of each function.
Back Office Log: You can view modifications made by your administrator in the Game Management.

You can view the number of chats by language and game. It provides summaries and indicators based on search period.
You can view the number of chats by date and game if you hover the mouse over the graph.
Search Period: You can select up to 60 days before the current moment.

You can view indicators related to game chat. It provides metrics based on search period and game server.
Dashboard
- It provides time-period indicators for a total of 12 chat patterns (segments) classified by AI.
- Select Search Condition

- - Search Period: You can select up to 60 days before the current moment.
  - Chat Service: You can select the chat service. The default setting is "All".
  - Language: You can select a language other than Korean and English.

- [Segment Table] on the left: Shows number of chats and users by segments. (0: not applicable, 1: applicable)
- [Time Series Graph] on the right: You can view the number of chats by segment using daily Segment Table. Hover over the graph to see the details for each date.

Bundled Chat Table
- This is a function to detect cases where a user enters a specific sentence or a word in the chat window and breaks it into fragments to avoid monitoring.
- Provides consecutive chats grouped into one chat.
- Select Search Condition

- - Search Period: You can select up to 60 days before the current moment.
  - UID: You can select the identifier information (UID column of the chat list) for the game user.
  - Chat Service: You can select the chat service. The default setting is "All".
  - Chat Mode: You can select the chat mode. Default setting is "All".

- - You can choose from four criteria: Masking, spam, special combination, and misconduct (0: not applicable, 1: applicable). The default setting is "All". You can change the default setting under Filter Settings in Personal Settings.
  - Target Bundle: You can select a bundle number.
  - Misconduct Score: You can select the misconduct score inferred by the AI model. The default setting is "All".

- - You can download the list you searched for. After entering the reason for the download, individual files and all files can be downloaded.

- - View Individual Chat Table: You can view the history of individual chats grouped in a bundle chat, and report individual chats & entire lists.

Individual Chat Table
- It provides segment information for individual chats.
- It provides the original chats of bundled chats.
- Select Search Condition

- - Target Period: You can select a date up to 60 days before today.
  - UID: You can select the identifier information for the game user in the UID column of the chat list.
  - Game Server Name: You can select a game server. The default setting is "All Games"
  - Chat Mode: You can select a chat mode. The default setting is "All".

- - You can choose from four criteria: Masking, spam, special combination, and misconduct (0: not applicable, 1: applicable). The default setting is "All". You can change the default setting under Filter Settings in Personal Settings.
  - Target Bundle: You can select a bundle number.

- - You can download the list you searched for. After entering the reason for the download, individual files and all files can be downloaded.

View Report History
- You can view and download the saved report in Save Report History.
- Select Search Condition

- - You can download the list you searched for. After entering the reason for the download, individual files and all files can be downloaded.

Registerting a New Game (Type CLCS)
- Game: You can select the games registered in the App Center.
- Chat Service Name: Service name used for the Chat Abuse Detection System.
- Language: You can select the language to register on the Chat Abuse Detection System among the languages registered in the App Center.
Option
- Cryptographic Key: you can check for the game key and cryptographic key needed to send chats to CLCS.
Recent Log
- You can check up to 10 most recent chat logs for CLCS type chat service.
Activate: Starts chat abuse detection.
Deactivate: Stops chat abuse detection. You can activate again at any time.
Delete: Stops chat abuse detection and deletes chat server info.

You can check the registration, activation and delete history in the Download History by Language and Game Management.