Handling unpaid items

The payment has been completed, but we will check the records of products that have not been delivered due to system errors and process the re-delivery. Clicking the [Resend] button will restart the product delivery process, and once the process is completed successfully, the corresponding log will be removed from the incomplete list.

➡️ Console Path: Billing > Payment Operations > PC Purchase Item Reprocessing

Handling of unpaid items from channeling payments¶

If a payment was made through a channeling service such as Funtap or Playio, you can check for any unprovided items and process a re-issuance.

➡️ Console Path: Billing > Payment Operations > Handling of unpaid items from channeling payments