Initial settings

This menu is for entering the essential information required to use the Customer Center for the first time.

Initial Settings¶

Initial Administrator¶

To execute management activities such as distributing queries, enter the initial administrator information.
It is not possible to change the administrator information once it has been entered.
To add an administrator, go to the Inquiry > Administrator Settings > Inquiry Management Settings > (Language) > User Information menu.

Inquiry Distribution Method¶

The inquiry distribution mechanism can be customized based on how each organization runs.
Only the initial distribution method is set in this option and cannot be altered.
Set the distribution method in the Inquiry > Administrator Settings > Inquiry Management Settings > (Language) > Inquiry Distribution menu to change it.

Basic Category¶

On the inquiry page, you can configure the default categories that will be presented for inquiry types.
Set a category in the Inquiry > Administrator Settings > Inquiry Management Settings > (Language) > Category menu to add or update it.

Customer Service Rep. Access Permission¶

The initial agent viewing permission can be configured.
Permissions for each agent can be set under the Inquiry > Administrator Settings > Level Settings menu.
If agent viewing permissions are modified even once, they will no longer follow the initial values.

Reply Email Sending Info¶

Set the email address to be used for reply emails and input the sender's name and email address.
To send emails, you must first create at least one new email account.

Warning

Administrators and agents using the Customer Center for the first time must be pre-assigned company and game values.

Company Basic Info Settings¶

The basic information settings option for the company is where you register basic information for utilizing the customer center online.

Category	Details
Top logo(Required)	This is the company logo that appears at the top of each company's main customer center. 117 117 * 18, jpeg or png
Bottom logo(Required)	This is the company logo that appears in the footer. Please do it in gray to match the tone and approach. 117 * 18, jpeg or png
Terms of Service and Privacy Policy	You can display up to four company-specific terms and conditions in the footer per language. Although registration is not required for operation, it is encouraged that you register for the Korean site's terms and conditions.
Business information	The business information displayed in the bottom can be customized for each language. All items are optional, and only the information entered will appear in the footer. Although registration is not required for operation, it is encouraged that you register for the Korean site's terms and conditions. Business information is also linked at the bottom of the customer support email.
Company name(Required)	Set the company name to appear in the main customer center instruction text for each company as well as in the browser address bar. You can enter by language; Korean and English are essential, and the rest are optional.
Copyright(Required)	Enter the company-specific copyright that will be shown in the footer.

Customer Service Route Configuration¶

Some products of Hive reference the Customer Center path. If you are using the COM2US PLATFORM Customer Center on a different platform, a new Customer Center path setting is required.

Please enter the URL of the Customer Center you are currently using in the input box path.