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Register new account

Integrating an email account allows you to check both in-game customer service inquiries and general email inquiries.

Note

Email registration is possible regardless of the platform type (example provided for Gmail only).

 

Mail Integration Settings

Set it to a state where Gmail sync is possible.

  1. Click the Settings button at the top of Gmail.
  2. Click See all settings.
  3. Click the Forwarding and POP/IMAP tab.
  4. Set the IMAP access to Enable IMAP.
  5. Save your changes.

Google Account Settings

2-step verification in Google sign-in settings, as well as app password configuration, are needed.

  1. Click your account profile in the upper right corner.
  2. Click Manage your Google Account.
  3. Select the Security tab.
  4. Enable the 2-step verification.
  5. Issue an app password to be registered in the Customer Support.
  6. Select Mail and your mobile phone in the Apps and Devices section.
  7. Remember the 16-digit password.



Register a New Account in the Console

Register new information for Gmail integration in the Customer Support.

  1. Click the New Account Registration button in the Customer Center > Mail > Account Settings menu.
  2. You need to register account information to link. Please enter your email address and app password.
  3. Enter the mail server information exactly as shown in the image below. If you are not registered, please refer to the link.

Note

  • After registering your first email account, please set at least one email as your primary reply email.
  • When responding to an inquiry, the response is sent via email, so if you do not have a representative reply email account, you will not be able to respond to your inquiry.



Gmail Integration Test

If the Customer Support is successfully linked, a test mail will be sent to Gmail.
If it is not sent, please click the link test button.



Check Gmail in the Customer Center

It is exposed in the Customer Support based on the unread status of Gmail.
Mail is exposed in the following two menus.

  1. Customer Service > Contact > Contact List
  2. Customer Service > Mail > Mail List